Refund & Return Policy

1. Damaged, Defective, or Incorrect Items (100% Free Replacement)

We stand behind the quality of our city map apparel and art. If your order arrives with any of the following issues within 30 days of delivery, we will gladly issue a free replacement or full refund:

• The garment or wall art arrived damaged or torn in transit (an unboxing video is required for transit-damage claims — see Section 2).
• The print has noticeable defects, smudges, or print quality errors.
• You received the wrong size, color, or city map design compared to what you ordered.

2. How to Request a Replacement or Refund

To request assistance with a defective or incorrect order:

1. Email our support team at support@globeflash24.com within 30 days of receiving your package.
2. Include your Order Number and your full name.
3. Attach 1–2 clear photographs showing the defect, damage, or wrong item.
4. For damage during shipping: include an unboxing video — one continuous recording, from opening the sealed carrier package to revealing the item. Claims for transit damage cannot be processed without it (per our Terms of Service).

Once verified, we will initiate a priority reprint or issue a full refund to your original payment method immediately.

3. Sizing & Buyer's Remorse

Because each garment is individually produced on demand, we cannot accept returns or exchanges due to ordering the incorrect size or change of mind. We strongly encourage customers to consult our exact Size Chart (available on each product detail page with chest and length measurements) before purchasing.

4. Order Cancellations

Every order is reviewed by our team before production begins — printing never starts instantly. Cancellations or address modifications are accepted within 2 hours of order placement; after that window, production is underway and the order can no longer be cancelled.

5. Refund Processing Time

Once an approved refund is processed by our team, funds typically reflect back in your account within 3 to 7 business days, depending on your bank or payment provider (PayPal).

6. Do Not Return Items Unless Asked

Approved claims are resolved by a free reprint or a refund — please do not ship anything back to us unless our support team explicitly asks you to. Returns sent without prior authorization cannot be received or refunded, as we do not operate a return warehouse for made-to-order goods.

7. Contact Us